troubleshooting guide

Frequently asked questions: TROUBLE SHOOTING GUIDE

increase your humidity. Settings are 1 through 8, or 1 through 5, depending on device.

1 is very dry, 5 or 8 is very humid, refer to your manual for how to adjust.  (If patient cannot do it, defer patient to RT who can adjust remotely)

You may need to turn humidity down slightly. Make sure water is to max fill line, do not over fill. Water should last 7-8 hrs., but if you are sleeping longer you will have to refill.

Make sure you have proper balance between humidity and tube temperature. These are 2 separate settings. If the air is too cool it cannot hold the humidity, then you may get condensation in the tube (water droplets)

A good starting point is 80 for tube temp and 4 for humidity. Increase humidity if you are still feeling dry. You can always put the climate control on auto and let it adjust to the climate in your home- refer to your manual.

Some users have a reflex runny nose for the first few weeks of therapy, if your runny nose persists, make sure your humidity is adequate, the sinuses tend to respond when the air is too dry for your prescribed pressure.

For an actual sinus infection, be sure to see your doctor to get treated, Antibiotics if needed.

A cold virus will last usually 7-10 days, temporary use of sinus sprays or over the counter decongestants or nasal steroids or increasing humidity can make your cpap more tolerable.

If you wear a nasal mask and cannot keep your mouth closed, treat your condition asap and resume cpap therapy. Try to only miss a few days.

Make sure to clean your mask, tubing, and water chamber when you are sick.

Try adjusting headgear or straps, being careful not to overtighten. Also try re-seating the mask on your face to make sure it’s positioned properly.

You can refer to booklet that came with your mask.

  • Very limited use of cpap will likely provide little to no long-term benefit.

    With practice and persistence, you will slowly be able to increase time used. More than 4 hrs is encouraged and needed for your insurance to cover, and nightly use best to treat your apnea.

    Try de-sensitizing yourself to the cpap by wearing during the day, or while reading or watching TV. If discomfort is the issue contact your therapist at Hayat to make sure you are using mask correctly or need a re- fitting.

    If after you have really given cpap therapy an honest effort, discuss other options with your doctor and return equipment to Hayat Home Medical.

– Try holding the mask to your face with the machine on, but not strapped to your face while doing something else to distract you, watching tv, reading or listening to music. This may help de-sensitize you to the mask. If all else fails, contact your Respiratory therapist at Hayat Home Medical to discuss a possible mask re-fitting 708-422-2300 x112

Yes! you can travel with your device and you should, the case it came in was made for travel.

Most airlines are familiar with the devices, usually traveled with as a carry-on.

A note from your doctor stating it is a medical necessity may help airline security who may be unfamiliar with device.

Make sure to bring any outlet converters sometimes needed in other countries to plug your device in.

If you cannot get distilled water, you can use bottled water or tap water in a pinch, so that you are not dry or uncomfortable, however doing this long term, you will get hard water scale deposits in your water tub. You will have to soak water chamber in vinegar before washing with soap and water to remove the water scale.


In many instances the underlying cause is the unstable airway that leads to apnea is a lifelong commitment. However, discuss with your doctor what he/she feels is the underlying cause of your apnea, and your specific need for cpap therapy.